Política de privacidad
Last updated: October 3, 2026
VALLENÉ operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). VALLENÉ is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to you.
Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:
• Contact details, including your name, address, billing address, shipping address, telephone number, and email address.
• Financial information, including credit or debit card information, financial account information, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information, including your username, password, security questions, preferences, and settings.
• Transaction information, including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with us, including information you provide when contacting us, such as when submitting a customer service request.
• Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage information, including information about how and when you interact with, use, or browse the Services.
SOURCES OF PERSONAL INFORMATION
We may collect personal information from the following sources:
• Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services, including information from your device when you use our products or services or visit our website, and through cookies and similar technologies.
• From our service providers, including when we engage them to provide certain technology or when they collect or process personal information on our behalf.
• From our business partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
PROVIDING, PERSONALIZING, AND IMPROVING THE SERVICES
We use your personal information to provide the Services, including fulfilling our agreement with you, processing payments, managing orders, remembering your preferences and items you are interested in, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.
MARKETING AND ADVERTISING
We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or mail, and showing you online advertisements for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or other activity on the Services.
SECURITY AND FRAUD PREVENTION
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, dangerous, or malicious activity, protect public safety, and maintain the security of our Services.
If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.
COMMUNICATING WITH YOU
We use your personal information to provide customer support, respond to your requests, provide our Services effectively, and maintain our business relationship with you.
LEGAL PURPOSES
We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities. We may also use it to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.
HOW WE DISCLOSE PERSONAL INFORMATION
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:
• With Shopify, vendors, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
• With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt out of certain sharing or use of your information for personalized or targeted advertising.
• When you direct, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group, if applicable.
• In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
OUR RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
To provide and improve the Services, information you submit through the Services may be transmitted to and shared with Shopify and third parties that may be located in countries other than your own.
In addition, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.
For these advanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify’s use of that information.
For more information about how Shopify uses your personal information and the rights that may be available to you, please review Shopify’s Consumer Privacy Policy and Privacy Portal.
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.
We do not guarantee and are not responsible for the privacy or security of third-party websites, including the accuracy, completeness, or reliability of information found on those websites.
Information you provide in public or semi-public spaces, including information you share on third-party social media platforms, may also be visible to other users of the Services or users of those third-party platforms.
The inclusion of third-party links does not, by itself, imply our endorsement of the content of those platforms or their owners or operators unless expressly stated otherwise.
CHILDREN’S DATA
The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction.
If you are a parent or legal guardian of a child who has provided us with personal information, you may contact us using the information provided below to request that the information be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined under applicable law, personal information of individuals under 16 years of age.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee absolute security. In addition, information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information.
How long we retain your personal information depends on several factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request where permitted by law.
RIGHT TO ACCESS
You may have the right to request access to the personal information we maintain about you.
RIGHT TO DELETE
You may have the right to request that we delete personal information we maintain about you.
RIGHT TO CORRECT
You may have the right to request that we correct inaccurate personal information we maintain about you.
RIGHT TO DATA PORTABILITY
You may have the right to receive a copy of personal information we maintain about you and, in certain circumstances and subject to certain exceptions, request that we transfer it to a third party.
RIGHT TO OPT OUT OF SALE, SHARING, OR TARGETED ADVERTISING
Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we may automatically treat that signal as a request to opt out for the browser and device you are using. If the device sending the signal can be associated with a Shopify account, the opt-out request may also be applied to that account.
Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.
COMMUNICATION PREFERENCES
We may send you promotional emails. You can opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.
If you opt out of promotional communications, we may still send you non-promotional communications, such as messages relating to your account or orders.
You may exercise applicable rights through the options provided within the Services or by contacting us using the contact information below.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by applicable law.
Where permitted by applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.
We will respond to requests within a reasonable period as required by applicable law.
COMPLAINTS
If you have a complaint about how we process your personal information, please contact us using the contact information below.
Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority.
INTERNATIONAL TRANSFERS
Please note that we may transfer, store, and process your personal information outside the country in which you live.
If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contracts issued by the appropriate United Kingdom authority, where applicable, unless the transfer is made to a country recognized as providing an adequate level of protection.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.
CONTACT
If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please call us at +1 561-679-0168 or email us at cristinamoro1976@hotmail.com.